Panaceum Seacrest

Monday to Friday 8.30am – 5.00pm

For after hours telehealth advice call Health Direct on 1800 022 222. • Funded service for after-hours period, on weekends and public holidays • Intended for those urgent conditions that cannot wait until the next day but are not serious enough to warrant a visit to the nearest emergency department • People can get advice, diagnosis, treatment and prescriptions for a range of conditions including fever, vomiting, dehydration, flu like symptoms, pain and infections • It is not intended to replace a patient’s usual GP consultation.

If urgent medical care is required outside of opening hours, please contact Geraldton Regional Hospital, Shenton Street. Phone 9956 2222

Routine appointments are ten minutes. If you feel you need a longer appointment, please let the reception staff know this when booking the appointment.

Your doctor may occasionally be delayed. You can always ring to know if your doctor is running on time. Please try not to be late for your appointment as this means other patients will be subsequently delayed.

We are a private billing practice. This means you may incur an out of pocket cost for your visit. We do require payment on the day of service. For Medicare eligible services we can send your Medicare claims on the day for a quick payment back into your nominated bank account. Any consumables, such as dressings, use of sterile kits, private vaccines and infusion kits are not covered by Medicare and will be an additional out of pocket cost. We offer discounted rates for Pensioners and Health care card holders.

If you cancel your appointment, please do so at least 24 hours beforehand so that another patient may use that appointment. Late cancellations or missed appointments will incur a cancellation fee.

Emergency Department, Geraldton Regional Hospital, Shenton Street. Phone 9956 2222.

“Telehealth” is the name for a consult with your health professional remotely via phone or video. At Panaceum Medical we support both telehealth for certain GP consults and supporting specialist consults when required.

Telehealth with your GP

There is Medicare support for regular patients to the practice (seen in the last 12 months) to use telehealth where it is appropriate.
We use telehealth as standard to provide care for people with any Upper Respiratory Tract Infection (URTI) symptoms, commonly associated with coughs, cold & flu symptoms and sore throats. This is part of our Covid-19 response to prevent patients with common URTI symptoms coming in to the practice. We prefer to use video for this consults so that the GP can see you.

We also use telehealth as a convenient way for you to order repeat medication. Your GP will provide a short consult to check your medication request and we will send the prescription straight to your pharmacy.

Telehealth can also be used where you are isolated, quarantined or it is difficult for you to physically attend the practice. If you believe you would benefit from a telehealth consult, speak with our receptionists or your GP at your next consult.

We use a video platform called Coviu. You do not need to download anything, just follow a link supplied by our practice on your smart phone, tablet or PC at your appointment time. Alternatively, you can go to our website and click “Join Video Consult” for your GP or Allied Health appointment. We have a help sheet Video Consult Information too.

If you do not have the technology for video, we can arrange a phone call from the practice.

Telehealth with your Specialist

Your GP may refer you to a specialist that offers telehealth for your appointment. Often, this can be arranged between you and the specialist. However, there are occasions where your GP and specialist feel it would be best that you are supported by your GP or another health professional (like a nurse). We can assist you if you have limited technology and host the telehealth appointment with your specialist at the practice for a small fee.

If you need to see a doctor or have tests regularly you could end up with high medical costs. The Medicare Safety Net is designed to help you when you need it most. Contact Medicare for more information.

All patients’ personal information is stored on computer with doctors having password access. Personal files are stored away from public access or direct view, in a coded system approved by the RACGP. Copies of patient’s records are kept until the patient has reached the age of 25 or for a minimum of 7 years from the time of last contact with the patient, whichever is longer.

Panaceum Medical, besides being a General Practice, provides specialist services on-site: Registered Nursing Treatment, Pathology, Urinalysis Dip Testing, Spirometry, Audiology, Well Men’s and Women’s Health Checks, Travel Advice, Immunisations, Obstetrics, Anaesthetics, Minor Surgery and Hormonal Implants.