The University Medical Practice in the CBD of Geraldton has a small, friendly team of doctors and nurses, supported by an excellent administrative and reception team.

Our doctors and nurses provide the full range of general practice medical care including treatment of acute and chronic conditions, skin checks, childhood immunisations, minor surgery, travel advice and vaccinations, and sexual health checks. Visit our travel vaccination clinic.

As well as providing traditional family-based medical GP care we offer a full range of pre-employment and periodical medical health assessments by our doctors as well as Workers’ Compensation medical care.

The UMP doctors practice was established in February 2001 and is located in one of Geraldton’s grand buildings known as the Bill Sewell Complex. This beautiful complex has an interesting history, originally the site of a convict depot and later the Victoria District Hospital. The building was renovated to accommodate the doctors practice.

Surgery hours

8.30am – 5.00pm, Monday to Friday. Contact us.

Need a GP after hours? The Geraldton GP After Hours Clinic is located at 233 Lester Avenue and is open on weekdays from 6pm – 9pm and on Saturday mornings. Phone 08 9920 8111 for an appointment at the After Hours Clinic.

Appointments

Appointment delays can occur. To assist us keeping this to a minimum, please book a longer appointment when needed e.g. more than one problem to discuss, need a medical, require counselling, need a second opinion on a complex health problem. Please inform our reception staff so that an extended appointment time can be scheduled. Emergencies will be attended to on the day as a priority.

Emergencies

Emergency Department, Geraldton Regional Hospital, Shenton Street. Phone 9956 2222.

Billing Arrangements

We are a private practice and require full payment on the day. The majority of our consultations are fully or partially covered by Medicare, however patients will need to have a current Medicare card.

Our fees are based on AMA guidelines. Patients requesting scripts, referrals and other forms, when not attending a consultation, will be charged an administrative fee for this service. Missed appointments and late cancellations will incur a cancellation fee of between depending on the appointment time booked.

Workers Compensation & Motor Vehicle Accident – services to be paid by the patient. However, if a claim number can be provided prior to the consult the account will be sent directly to your employee or insurance company on your behalf.

Repeat Prescriptions

Book in with the treatment room for repeat scripts to be issued.

Referral Letters

Appointment to be made with your doctor for referrals to be issued.

Telephone Contact

Our reception staff will note all incoming calls. It is practice policy that doctors will not be interrupted during consultation with other patients. Emergencies however will take immediate priority.

Results

Results are confidential and can only be given out by our nurses between 12pm and 1pm daily or an appointment will be made for you to see your doctor to discuss your results. Please always follow up your results. Don’t assume no news is good news.

Video consultations

People in remote, regional and outer metropolitan areas of Australia have access to specialist video consultations under Medicare. This provides many patients with easier access to specialists, without the time and expenses involved in travelling to Perth. Ask us for more information about this service.

Patient Care

We are committed to the best possible care of all patients. We strive to adhere to our appointment schedule at all times. Your patience is requested when circumstances are beyond our control. We welcome a phone call prior to your scheduled appointment time.

Teaching 

This practice is actively involved in the teaching of medical and nursing students. If students are in-room with the GP, patients are informed prior to the consultation and given the right of refusal.

Continuity of Care

It is important to have a regular doctor to provide you with your ongoing medical care and who will record an understanding of your overall health needs. You will also feel more comfortable about discussing symptoms and concerns even if you feel they are trivial or embarrassing.

Accreditation

We are fully accredited with AGPAL.

Suggestions and Complaint

We appreciate any suggestions about how we can improve our service to you. If you have been provided with less than optimal service from a staff member or doctor please do not hesitate to contact the Practice Manager.

A government organisation has been established in Western Australia to address and resolve formal complaints. Written correspondence should be addressed to: Office of Health Review; GPO Box B61, Perth WA 6838. Phone: 08 9323 0600.